Note: This Privacy Policy applies to all users of the mahkota88 platform, including the mahkota88.pro website and our mobile app. By using our services, you agree to the collection and processing of data as described in this document.

1 Policy Introduction and Scope

Mahkota88 values the privacy of every individual who uses our platform. This Privacy Policy is crafted to clearly and transparently explain how we handle your personal data — from the point of collection through to deletion — in accordance with internationally recognised data protection standards.

This document covers all services provided by mahkota88, including online games, financial transactions, customer communications, and mobile app usage. We want to ensure you fully understand your rights and how best to exercise them.

If you have any questions after reading this document, our support team is available via live chat 24 hours a day, 7 days a week.

2 Information We Collect

Mahkota88 only collects information that is strictly necessary to provide members with a safe, smooth, and quality service. The information we collect falls into two main categories:

2.1 Information You Provide Directly

This information is collected when you register an account, complete the KYC process, or interact with our support team. It includes:

  • Full name as per official identification document
  • ID card or passport number
  • Date of birth (for minimum age verification of 18 years)
  • Email address and mobile number
  • Current residential address
  • Bank account details for deposit and withdrawal purposes
  • Encrypted passwords (we never store passwords in plain text)

2.2 Information Collected Automatically

While you use the mahkota88 platform, our systems automatically collect technical information for security and service improvement purposes:

Information Type Purpose of Collection
IP address and location Location verification, fraud prevention
Device type & browser User experience optimization
Game history Legal compliance, dispute resolution
Transaction records Financial compliance, anti-money laundering
Session data & cookies Login security, interface customization
Communication logs Quality control, customer support documentation

3 How We Use Your Information

All information we collect is used for clear and legitimate purposes. mahkota88 does not use your data for unrelated purposes without prior notice and your consent.

  • Identity and age verification — ensuring only individuals aged 18 and above are permitted to play
  • Financial transaction processing — verifying deposits and processing withdrawals securely
  • Fraud prevention and anti-money laundering — complying with international AML/KYC requirements
  • Service improvement — analysing usage patterns to improve the user experience
  • Service communications — sending transaction notifications, security updates, and support responses
  • Marketing communications — sending promotional information and exclusive offers (only where you have given consent)
  • Legal compliance — fulfilling reporting obligations to relevant regulatory bodies
Our commitment: mahkota88 will not use your personal data for third-party advertising, will not sell it to data brokers, and will not use it for any purpose outside the scope stated in this document.

4 Sharing Information with Third Parties

Mahkota88 understands that data sharing is a sensitive matter for our members. We only share your personal information under very limited circumstances and with appropriate safeguards in place:

4.1 Trusted Service Providers

We work with selected service providers who help us operate the platform — including payment processors, cloud computing providers, and customer support platforms. All these providers are bound by strict confidentiality agreements and may only use your data for purposes designated by mahkota88.

4.2 Legal Requirements

Mahkota88 may be required to disclose your information to government authorities, regulatory bodies, or law enforcement agencies when legally mandated under applicable legislation. In such cases, we will endeavour to notify you in advance unless prohibited by law.

4.3 Platform Protection

In cases of fraud, hacking attempts, or serious security threats, we reserve the right to share necessary information with relevant parties to protect the integrity of the platform and the interests of other members.

Important Notice: mahkota88 never sells, rents, or transfers your personal data to advertisers, data brokers, or third-party marketing companies for commercial purposes. Any offer claiming to be from mahkota88 that requests personal information through unofficial channels is fraudulent.

5 Data Encryption and Security

Your data security is mahkota88's top priority. We continuously invest in the latest security infrastructure to ensure your information is protected at all times.

  • 256-bit SSL Encryption protects all data transmitted between your device and our servers
  • Hashed password storage uses bcrypt algorithm — we do not store passwords in readable form
  • Two-factor authentication (2FA) available to all member accounts for an added layer of security
  • Suspicious activity monitoring in real time to detect and block unauthorised access attempts
  • Data isolation — member funds are held in accounts separate from the company's operational funds
  • Regular security audits by independent third parties to ensure our systems remain up to date

6 Use of Cookies

Mahkota88 uses cookies and similar tracking technologies to enhance the user experience, maintain login session security, and analyse platform usage patterns. There are several types of cookies we use:

Cookie Type Function Duration
Necessary Cookies Maintaining login sessions and basic preferences Session only
Performance Cookies Analyzing page usage for improvements 30 days
Functional Cookies Remembering preferred language and display settings 90 days
Security Cookies Detecting suspicious activity and preventing fraud 7 days

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the mahkota88 platform.

7 Data Storage and Retention Period

Mahkota88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. Generally, active account records are kept throughout the duration your account remains active, while financial transaction records are retained for a minimum of five years to comply with financial reporting and anti-money laundering requirements.

When your account is closed at your request, we will initiate the data de-identification process within 30 business days, unless continued retention is required for legal, dispute resolution, or audit compliance purposes.

8 Your Rights as a Member

As a mahkota88 member, you hold important rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe:

Right of Access
You may request a copy of all personal data we hold about you at any time through our support team.
Right to Rectification
If any of your information is inaccurate or outdated, you have the right to request that we correct it promptly.
Right to Erasure
You may request deletion of your data, subject to legal obligations that may require us to retain certain records.
Right to Object
You may object to the processing of your data for direct marketing or profiling purposes at any time, and we will honour that request.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another service provider should you choose to do so.
Right to Restrict Processing
In certain circumstances, you may request that we restrict how we process your data while a pending issue is being resolved.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We will respond within 14 business days.

9 Children's Data Protection

Mahkota88 is an exclusive platform for individuals aged 18 and above. We do not knowingly collect personal data from minors. All account registrations require strict age verification through our KYC process. Should we find that personal data of someone under 18 has been collected inadvertently, we will promptly delete that information and close the account in question.

Age Restriction: If you are aware of anyone under 18 years of age using the mahkota88 platform, please notify us immediately via live chat so that prompt action can be taken.

10 Cross-Border Data Transfer

As an international online platform, mahkota88 may process and store your data on servers located in various countries. In all cases, cross-border data transfers are carried out with adequate safeguards, including the use of internationally recognized Standard Contractual Clauses, and ensuring that recipient countries maintain an equivalent or higher level of data protection.

11 Changes to the Privacy Policy

Mahkota88 reserves the right to update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements, or improvements to our services. Any significant changes will be communicated to you via in-platform notification or email at least 14 days before taking effect.

Your continued use of the mahkota88 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12 How to Contact Us

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, our team is ready to assist:

  • 24/7 Live Chat: Stay within the mahkota88 platform or app — response in under 2 minutes
  • Email: [email protected]
  • Service language: Malay and English

We are committed to addressing every privacy-related inquiry seriously and professionally within the specified timeframe.